A Zillow ebook about tenant retention claims that “happy tenants drive profit” and “over 60% of customer turnover is controllable” with customer service being a significant factor. Consequently, it’s ...

Q: We found our first rental and love the neighborhood. It wasn’t easy to find an appropriate home, and moving was not fun. The landlord seems excellent so far, and we want to stay here long-term to ...

On paper, your tenant looks great: They have an excellent rental history and sparkling recommendations. Unfortunately, they disclose to you upfront (or admit when they fill out the paperwork) that ...