Q: We have a top-of-the-line Kenmore Elite washer that I bought from Sears. It’s just four months old. The glass lid has spontaneously shattered. Christopher Elliott, the Travel Troubleshooter We ...

Glass lids on a small number of Kenmore washing machines are spontaneously shattering, as shown in this picture. Elliott Advocacy Are we caught in the spin cycle? A consumer advocacy group claims the ...

When the top of Joseph Hill’s new Kenmore washer shatters into a thousand pieces, he calls Sears for help. And waits. And waits. Will his appliance ever get fixed? Question: I purchased a Kenmore ...

Welcome to New Homeowner Bootcamp, Family Handyman’s essential guide for navigating the challenges of homeownership, from little-known post-purchase tasks to money-saving maintenance and upgrades. It ...

When he bought his Kenmore combination washer and dryer from Sears in Oak Brook on July 13, 2011, Tony La Piana decided not to pay for an extended warranty. The salesman assured him Kenmore products ...