In a commentary, Jasmine Noel, an expert in infrastructure management, says that business service management (BSM), service level agreements (SLA), IT infrastructure library (ITIL), and Sarbanes-Oxley ...

The options for monitoring service-level agreements come in endless variety. The trick is figuring out which one to use. Energy Service-level agreements attempt to get IT service providers and ...

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Oblicore, the leading provider of ITIL-based SLA Management software, today announced that YPHISE, an independent research firm, has certified Oblicore Guarantee as ...

For each of the past three years, EMA has surveyed enterprises to understand changes in service-level management adoption. Our approach again this past year was to mirror the questions from the prior ...

The Art of Service today announced it has become one of the first organizations to receive worldwide accreditation for a new integrated ITIL® certification course that will enable practitioners to ...