Small businesses just starting out may dream of world domination, but that’s a difficult goal to achieve if you can’t interact with customers in more than one or two languages. Enter Salesforce’s Desk ...

SAN FRANCISCO, Nov. 24, 2014 /PRNewswire/ — Salesforce (NYSE: CRM), the Customer Success Platform and world's #1 CRM company, today launched the Desk.com App Hub, empowering fast-growing SMBs to ...

When your small to midsize business (SMB) begins to grow, you don’t want to slack off on the quality of customer service that clients have come to expect. While it is important to bring in new ...

Company growth is about more than just finding new customers—it's also about making sure that current customers are happy. In fact, companies that prioritize the customer experience generate 60 ...