This is today's edition of The Download, our weekday newsletter that provides a daily dose of what's going on in the world of technology. Inside OpenAI’s empire: A conversation with Karen Hao In a ...

Every day, thousands of conversations between businesses and their customers unfold, each containing valuable insights that traditionally vanished into thin air. Conversation intelligence technology ...

Once again, AI dominates the agenda when it comes to discussing the most significant and impactful trends of the coming year. But with 2026 fast approaching, the conversation isn’t just around what AI ...