Nutshell reports that simple CRM systems can deliver strong ROI through better user adoption and measurable metrics compared to complex options.

Retail lending operates under a web of regulations that most industries never encounter. The Truth in Lending Act, Regulation Z, fair lending requirements. Every interaction with a borrower ...

Rox, founded in 2024 by the former chief growth officer of New Relic, offers an AI-native alternative to CRM tools.

According to a recent survey, financial advisory firms and professionals value customer relationship management solutions the ...

Spectrum and RingCentral launch integrated AI-powered contact center solutions. Unified communications platform. Combines voice, video and ...

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

UNESCO and the Advisory Bodies to the World Heritage Committee have issued new guidance for assessing impacts from projects that could potentially affect the planet’s most precious heritage places.