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1:40
YouTube
SELECT Training
Assertive communication - Using ‘I’ statements watermarked
Communicating your message using "I - statement" instead of you "You -statement" change the whole perspective and the emotional tone of the conversation. Research has shown that “I-statements” reduce resentment and defensiveness while “you-statements” often provoke anger. Learn more about communication and assertiveness skills with ...
14.7K views
Feb 17, 2022
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